# DobroDesk

DobroDesk is customer support software for teams handling email, website chat and voice conversations. It combines a shared inbox, knowledge-based answers, configured customer actions and teammate assistance. Channels, Inboxes and Teams give every conversation a clear operational home and owner. AI drafts are review-first by default and sensitive cases remain human-owned.

## Start here

- [Product overview](https://dobrodesk.com/)
- [Pricing](https://dobrodesk.com/pricing)
- [Shared inbox](https://dobrodesk.com/shared-inbox)
- [Google Workspace shared inbox guide](https://dobrodesk.com/google-workspace-shared-inbox)
- [Email management software buyer's guide](https://dobrodesk.com/email-management-software)
- [Email support software](https://dobrodesk.com/email-support-software)
- [Customer service software](https://dobrodesk.com/customer-service-software)
- [AI customer support](https://dobrodesk.com/ai-customer-support)
- [Product comparisons](https://dobrodesk.com/compare)
- [Help center](https://dobrodesk.com/help)
- [Connect Gmail or Google Workspace](https://dobrodesk.com/help/connect-gmail-support-email) (new connections remain paused. The planned setup forwards new incoming mail and sends replies from the connected primary address. It does not import older Gmail mail or synchronize changes made in Gmail)
- [Integrations](https://dobrodesk.com/integrations)
- [Practical support guides](https://dobrodesk.com/blog)
- [Product updates](https://dobrodesk.com/changelog)

## Product pages

- [Features](https://dobrodesk.com/features)
- [Use cases](https://dobrodesk.com/use-cases)
- [Security](https://dobrodesk.com/security)
- [AI customer support](https://dobrodesk.com/ai-customer-support)
- [How to choose an AI support agent](https://dobrodesk.com/blog/how-to-choose-an-ai-support-agent)
- [Introducing the DobroDesk changelog](https://dobrodesk.com/changelog/2026-07-15)
- [Bookings and order checks](https://dobrodesk.com/changelog/2026-10-05)
- [More responsive conversation switching](https://dobrodesk.com/changelog/2026-10-12)

## Capabilities and customer journeys

- [Workflow automation](https://dobrodesk.com/features/workflow-automation)
- [Connected customer actions](https://dobrodesk.com/features/customer-actions)
- [Voice support and transcripts](https://dobrodesk.com/features/voice-support)
- [Multilingual support](https://dobrodesk.com/features/multilingual-support)
- [Appointment booking](https://dobrodesk.com/use-cases/appointment-booking)
- [Ecommerce support](https://dobrodesk.com/use-cases/ecommerce-support)
- [SaaS support](https://dobrodesk.com/use-cases/saas-support)

## Focused comparisons

- [DobroDesk vs Freshdesk](https://dobrodesk.com/compare/dobrodesk-vs-freshdesk)
- [DobroDesk vs Zendesk](https://dobrodesk.com/compare/dobrodesk-vs-zendesk)
- [DobroDesk vs Intercom](https://dobrodesk.com/compare/dobrodesk-vs-intercom)
- [DobroDesk vs Crisp](https://dobrodesk.com/compare/dobrodesk-vs-crisp)
- [DobroDesk vs Chatbase](https://dobrodesk.com/compare/dobrodesk-vs-chatbase)

## Developer documentation

- [Developer documentation overview](https://dobrodesk.com/developers)
- [Web widget SDK](https://dobrodesk.com/developers/web) (mobile panels fill the dynamic viewport by default, with an optional SDK or Admin setting)
- [iOS SDK](https://dobrodesk.com/developers/ios)
- [Android SDK](https://dobrodesk.com/developers/android)
- [Flutter SDK](https://dobrodesk.com/developers/flutter)
- [React Native SDK](https://dobrodesk.com/developers/react-native)
- [NativeScript SDK](https://dobrodesk.com/developers/nativescript)
- [Capacitor SDK](https://dobrodesk.com/developers/capacitor)
- [Secure customer identity](https://dobrodesk.com/developers/identity)
- [Widget appearance and SDK customization](https://dobrodesk.com/developers/appearance) (custom launcher icon upload with image validation, resizing and WebP conversion)
- [Offline and retry behavior](https://dobrodesk.com/developers/offline)
- [Optional push and voice capabilities](https://dobrodesk.com/developers/push-and-voice) (attachPush events with payload scope validation, host binding to client.refresh(), explicit native permissions, External or DobroDesk-managed push delivery)
- [Mobile push delivery setup](https://dobrodesk.com/help/configure-mobile-push-notifications) (Off, External or Managed, with the typed foreground snapshot hook, signed message.created webhooks and remote APNs or FCM delivery for External mode, and APNs or FCM credentials only for Managed mode)
- [Phone routing and release setup](https://dobrodesk.com/help/manage-phone-number-routing-and-release) (action tabs, explicit confirmation and local release date and time)
- [CSAT setup and reporting](https://dobrodesk.com/help/measure-csat-and-team-performance) (feedback options appear when requests are enabled and stay saved when disabled)
- [SDK troubleshooting](https://dobrodesk.com/developers/troubleshooting)
- [Web SDK reference](https://dobrodesk.com/developers/reference/web)
- [iOS SDK reference](https://dobrodesk.com/developers/reference/ios)
- [Android SDK reference](https://dobrodesk.com/developers/reference/android)
- [Flutter SDK reference](https://dobrodesk.com/developers/reference/flutter)
- [React Native SDK reference](https://dobrodesk.com/developers/reference/react-native)
- [NativeScript SDK reference](https://dobrodesk.com/developers/reference/nativescript)
- [Capacitor SDK reference](https://dobrodesk.com/developers/reference/capacitor)
- [SDK capability matrix](https://dobrodesk.com/developers/capabilities)
- [SDK releases](https://dobrodesk.com/developers/releases)
- [SDK upgrades](https://dobrodesk.com/developers/upgrading)
- [Coding agent installation skill](https://dobrodesk.com/agent-skills/dobrodesk-install/SKILL.md) (install the widget or a published SDK, verify the documented platform lifecycle and test delivery with a test integration)

The developer documentation covers the published web widget and the synchronized mobile SDK 0.3.0 release. The public SDK pages describe their platform-specific requirements, identity flow, customer session behavior, delivery guarantees and optional capabilities. Direct REST and remote MCP endpoints and unpublished setup URLs remain omitted from this index until the relevant external authorization, client compatibility and review requirements have been verified.

## Help center setup guides

- [Manage sign-in methods](https://dobrodesk.com/help/manage-sign-in-methods) (verify account ownership by email on a new device, add a passkey and complete the operating system or browser confirmation before the app opens, then recover an expired Account proof by signing out and signing in with an existing passkey)
- [Set up SSO, SCIM and workspace access policy](https://dobrodesk.com/help/secure-workspace-access-with-sso-and-scim) (identity provider setup, trusted network allowlists and review of high-risk access changes)
- [Set SLA policies and business hours](https://dobrodesk.com/help/set-sla-policies-and-business-hours) (working windows, holidays, SLA targets and automatic responses)
- [Maintain support mailbox connections](https://dobrodesk.com/help/maintain-mailbox-connections) (provider recovery, aliases and mailbox signatures)
- [Connect an MCP client and manage access](https://dobrodesk.com/help/connect-mcp-client-and-revoke-access) (OAuth consent, member and application permissions, exact-connection revocation and reconnect blocking)
- [Use browser voice safely in the website widget](https://dobrodesk.com/help/use-browser-voice-in-website-widget) (workspace voice policy, widget language settings, browser permission and site policy checks)
- [Configure outbound webhooks](https://dobrodesk.com/help/configure-dobrodesk-webhooks) (verified endpoints, signing secrets, subscription details and separately paged delivery history with manual replay)
- [Configure mobile push notifications](https://dobrodesk.com/help/configure-mobile-push-notifications) (Off, External or Managed delivery, with the typed foreground snapshot hook, signed message.created webhooks and native token registration owned by the app backend for External mode)

## Localized resources

Public product pages, guides and developer documentation are available in six locales. English uses unprefixed URLs. Ukrainian, German, Spanish, French and Brazilian Portuguese use `/uk/`, `/de/`, `/es/`, `/fr/` and `/pt/` prefixes.

- [English](https://dobrodesk.com/), [help](https://dobrodesk.com/help), [blog](https://dobrodesk.com/blog), [developers](https://dobrodesk.com/developers), [updates](https://dobrodesk.com/changelog)
- [Українська](https://dobrodesk.com/uk/), [довідка](https://dobrodesk.com/uk/help), [блог](https://dobrodesk.com/uk/blog), [розробникам](https://dobrodesk.com/uk/developers), [оновлення](https://dobrodesk.com/uk/changelog)
- [Deutsch](https://dobrodesk.com/de/), [Hilfe](https://dobrodesk.com/de/help), [Blog](https://dobrodesk.com/de/blog), [Entwickler](https://dobrodesk.com/de/developers), [Neuigkeiten](https://dobrodesk.com/de/changelog)
- [Español](https://dobrodesk.com/es/), [ayuda](https://dobrodesk.com/es/help), [blog](https://dobrodesk.com/es/blog), [desarrolladores](https://dobrodesk.com/es/developers), [novedades](https://dobrodesk.com/es/changelog)
- [Français](https://dobrodesk.com/fr/), [aide](https://dobrodesk.com/fr/help), [blog](https://dobrodesk.com/fr/blog), [développeurs](https://dobrodesk.com/fr/developers), [nouveautés](https://dobrodesk.com/fr/changelog)
- [Português (Brasil)](https://dobrodesk.com/pt/), [ajuda](https://dobrodesk.com/pt/help), [blog](https://dobrodesk.com/pt/blog), [desenvolvedores](https://dobrodesk.com/pt/developers), [novidades](https://dobrodesk.com/pt/changelog)

## Product preview

- [Interactive product preview](https://dobrodesk.com/demo) (synthetic data; customer replies are not sent)

## Product boundary

DobroDesk is designed for shared customer and operations email where a team needs ownership, private notes, customer history, service targets, routing and safe handoffs. Gmail delegation or Google Groups Collaborative Inbox can remain the simpler choice when shared access, assignment and completion already cover the team's process. DobroDesk is not a personal inbox organizer or an outbound email campaign product.