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What you'll achieve
Approved Notion content can support drafts without exposing every page or bypassing review.
Connect a Notion workspace
Start with a small set of stable support pages rather than importing an entire workspace. Keep private project notes, credentials and drafts outside the selected source scope.
After the first sync, compare the imported revision with the source page and test one representative customer question before approving it for AI use.
Open Settings > AI & Automation > Knowledge sources.
Choose Connect Notion and approve access to the Notion workspace that contains the pages you need.
Select only the pages that belong in support knowledge, then set Brand, Inbox, locale and intended use.
Review the imported revision and approve it before it can support AI drafts.
A connection makes selected content available for review. It does not automatically approve, publish or expose every Notion page.
Put this guide into practice
Open Setup Center to apply the instructions in your workspace. Sign in when prompted.