Customer support software comparison

Compare Freshdesk, Intercom, Crisp and Zendesk

Compare help desk, ticketing system and shared inbox costs using the two numbers that change the bill: customer conversations and teammates.

Start free

Estimate your monthly support cost

Enter your monthly conversation volume and support team size. DobroDesk bills accepted conversations, Freshdesk and Intercom bill seats and Crisp moves between workspace tiers.

Conversations per month

New customer conversations accepted by your team.

Support teammates

People who need access to the support workspace.

Estimated monthly list price

DobroDesk

Conversation usage

Every teammate is included. Usage follows the progressive conversation rates above 300 conversations.

Price source: DobroDesk pricing

€58

per month

AI replies and drafts included

Freshdesk

Growth, annual billing

Growth at $19 per agent with annual billing. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.

Price source: Freshdesk pricing

$152

per month

Base plan only; separately billed AI usage is not included

Intercom

Essential, annual billing

Essential from $19 per seat with annual billing. Fin is listed separately at $0.99 per outcome.

Price source: Intercom pricing

$152

per month

Base plan only; separately billed AI usage is not included

Crisp

Workspace tier

Mini is $45 per workspace for up to four teammates, Essentials is $95 for up to ten and Plus is $295 for up to 20. Additional Plus seats cost $10.

Price source: Crisp pricing

$95

per month

Base plan only; separately billed AI usage is not included

Zendesk

Suite Team, annual billing

Suite Team at $55 per agent with annual billing. Copilot is listed separately at $50 per agent.

Price source: Zendesk pricing

$440

per month

Base plan only; separately billed AI usage is not included

The practical differences

This table compares day-to-day support outcomes, not the total size of each vendor's product catalogue.

Comparison area	DobroDesk	Freshdesk	Intercom	Crisp	Zendesk
Billing unit	Accepted conversations	Agent seats	Seats and usage	Workspace tiers	Agent seats
Teammate access	Included	Paid per agent	Paid per seat	Included by tier	Paid per agent
AI in this estimate	Included	500 sessions included; overage excluded	Fin outcomes excluded	Included credits; overage excluded	Copilot excluded
Core workspace	Chat-first shared inbox	Ticketing help desk	Messenger-first support	Chat-led communication suite	Support suite
Risky AI replies	Human review rules	Configuration dependent	Configuration dependent	Configuration dependent	Configuration dependent

Billing unit: DobroDeskAccepted conversationsFreshdeskAgent seatsIntercomSeats and usageCrispWorkspace tiersZendeskAgent seats
Teammate access: DobroDeskIncludedFreshdeskPaid per agentIntercomPaid per seatCrispIncluded by tierZendeskPaid per agent
AI in this estimate: DobroDeskIncludedFreshdesk500 sessions included; overage excludedIntercomFin outcomes excludedCrispIncluded credits; overage excludedZendeskCopilot excluded
Core workspace: DobroDeskChat-first shared inboxFreshdeskTicketing help deskIntercomMessenger-first supportCrispChat-led communication suiteZendeskSupport suite
Risky AI replies: DobroDeskHuman review rulesFreshdeskConfiguration dependentIntercomConfiguration dependentCrispConfiguration dependentZendeskConfiguration dependent

DobroDesk vs Freshdesk DobroDesk vs Intercom DobroDesk vs Crisp DobroDesk vs Zendesk

Move the support history you still need

The importer is restartable and keeps source references so a retry updates existing records instead of duplicating them.

Transferred automatically

Customers, companies and source identifiers
Conversations, public replies, private notes and attachments
Status, priority, tags, custom fields and source assignment references
Help Center articles and saved replies as drafts for review

Reviewed during setup

Invite teammates and map source assignees to DobroDesk members
Map groups, products and brands to inboxes and teams
Reconnect email and messaging channels so new messages arrive in DobroDesk
Review automations, SLAs and permissions instead of copying unsafe rules blindly

Pricing basis

Public list prices checked 14 August 2026. Competitor totals exclude taxes, discounts, currency conversion and separately billed AI usage. Verify the final quote with each vendor.

Checked 14 August 2026

DobroDesk pricing Freshdesk pricing Intercom pricing Crisp pricing Zendesk pricing

Questions before switching

Is DobroDesk priced per agent?

No. The base plan includes every teammate. The monthly bill follows accepted customer conversations.

Are AI replies included in the estimate?

They are included in the DobroDesk estimate. Competitor estimates show their base plans only; separately listed AI charges are not added.

Can we keep our support history?

Crisp, Freshdesk, Intercom and Zendesk have native staged imports that preserve supported conversations, replies, notes and attachments. Each starts with a test and keeps source-specific gaps in reconciliation.