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Inside DobroDesk

Everything your team needs to answer well.

Share the queue, check the conversation history and prepare the next reply.

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Example conversation in DobroDesk

Inbox with real ownership

Route every conversation to an Inbox with an owner and SLA.

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Website chat and Help Center

Let customers ask from your site or find an approved answer before they write.

Customer and company context

Keep identity, company, notes and history beside the active conversation.

AI drafts with visible evidence

Review the sources and risk behind every prepared draft.

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Scoped knowledge and AI policy

Scope sources and test answers before expanding autonomy.

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Analytics for support and AI

Compare response time and SLA with AI outcomes and handoffs.

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Less coordination. More time for the customer.

See how your team shares the work, uses AI and keeps customer context close. Choose what matters to you.

The next reply has an owner.

A shared address should not mean guessing who will answer. Assign a teammate and keep the work in the right Inbox.

  • Separate Inboxes for support, payments and operations.
  • Private notes keep handoffs inside the conversation.
Explore the shared inbox
The next reply has an owner.

Find the answer without leaving the conversation.

DobroDesk brings approved knowledge to the question and prepares a draft. Your team can check the source before sending.

  • Your own articles and documents, with optional knowledge integrations.
  • Approval-only drafts by default. Human judgment stays with your team.
See how AI support works
Find the answer without leaving the conversation.

Know who you are helping.

Find the contact and company behind a request. Shared customer records give teammates the context to continue the conversation.

  • Contacts and companies together in your workspace.
  • Search and filters help you find the right account.
Explore customer support tools
Know who you are helping.

Start with one inbox

Move support without rebuilding your whole operation.

Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.

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