Less searching. More helping.

AI customer support with knowledge-backed answers.

Answer routine questions from approved knowledge, automate eligible replies and configured Procedures or Actions, then hand the same conversation to your team when it needs a person.

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Dobrik marks an AI assisted reply for review — Example: automate an eligible question and hand over an exception.

Choose the next step for each request — Example: automate an eligible question and hand over an exception.

Answer from approved knowledge

Ground routine answers in approved website and document sources, with the evidence and missing knowledge visible to the team.

Run configured Procedures and Actions

Use published Procedures to collect details, guide a booking or run an allowed action in a connected service within its configured scope.

Hand off with context

Hand over the same conversation with its history and customer context when the request is sensitive, uncertain or outside the configured scope.

Start with your knowledge

Add the articles and documents your team already uses. Approve the sources and choose which Inboxes can use them. A separate knowledge integration is optional.

Approve and scope support knowledge

Choose who sends the answer

DobroDesk starts with approval-only drafts. Your team decides what reaches the customer. Automatic replies are a separate choice for eligible routine questions; sensitive requests stay with a person.

Choose the reply mode and scope

Try it on your everyday questions

Test familiar questions in the languages you support. Check the source and draft together, then improve your knowledge before expanding automation.

Test knowledge, confidence and handoff for the widget

Keep the human handoff simple

When a teammate takes over, the request, history and proposed answer stay in the conversation. The customer can continue without starting again.

Set up conversation ownership and routing

Use website pages and documents as approved knowledge

Connect website content or upload documents, then review the content before allowing AI to use it. Choose the Inboxes and audience that may access each source. Adding a source does not publish it or grant every customer access; test a supported question and a question outside its scope.

Review sources, permissions and answer evidence

Keep answers and actions in customer context

For an ecommerce return, AI can explain an approved policy or collect details while a teammate checks the connected Shopify order. Refunds and cancellations need the appropriate permission and confirmation. For a software account question, keep the setup instructions, customer history and specialist handoff in the same conversation. A general help article is not permission to expose private account data.

Check order context and reviewed commerce actions

Test configured actions as well as answers

A published Procedure can define the trigger, Inbox, audience and supported actions for a booking, lookup or other configured workflow. Keep changes as a draft while testing, inspect the runtime result and publish the version you approved. Risky actions and sensitive replies still need their required review; a convincing AI answer does not authorize an action.

Create, test and publish Procedures and Actions

Customer messages, support context, drafts and outputs are not used to train AI models.

Text AI hosted on Cloudflare

DobroDesk generates text replies and embeddings with open-weight models hosted by Cloudflare Workers AI. Approved knowledge is retrieved within your workspace.

Cloudflare states that Workers AI customer content is not used for model training or service improvement without explicit consent.

Each new inbound support email is automatically screened for spam with Cloudflare Workers AI. The content needed for this check is processed by Cloudflare. This screening is separate from optional AI reply drafts, which are controlled by a workspace setting.

Voice has a separate processing path: speech synthesis can use ElevenLabs. Review voice and connected-provider terms separately.

Read Cloudflare's Workers AI data policy Review DobroDesk security and data handling