One conversation to follow
Customer messages and your replies stay together from first contact to resolution.
No more forwarded context
Keep the thread and owner together.
Connect Gmail, Outlook or your support domain. Each message lands in an Inbox with an owner, SLA and the history needed to answer it.
No card needed today.
A clear next owner
Assign the conversation or hand it to another teammate without forwarding copies.
Context within reach
Keep private notes and customer history beside the reply.
Getting started
One address. Three simple steps.
Start with the support address your customers already use.
- Connect the address and choose the Inbox for incoming messages.
- Give teammates access and assign the first conversation.
- Reply from DobroDesk. The customer receives your email in the same thread.
FAQ
Before moving support email into a help desk.
What is email support software?
Email support software turns incoming customer email into assigned work. It keeps the original thread while adding ownership, internal notes, service targets and customer history for the team.
Can we keep our Gmail, Outlook or support domain address?
Yes. Customers keep writing to the address they already use. DobroDesk connects that address to an Inbox where the team can route and answer the conversation.
How is email support software different from a shared mailbox?
A shared mailbox gives people access to email. Email support software also records who owns the next step, what happened before and whether the request is waiting, at risk or resolved.
Ready to test the full email path?
Connect one support address before moving the rest.
Send a real message, assign it, reply from the same address and check the handoff.
No card needed today.