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No more forwarded context

Email support software for Gmail, Outlook and support teams.

Start with Outlook or Microsoft 365, or request a support address on your domain if your workspace is eligible for the private beta. New Gmail connections and reconnections are paused while Google reviews access. Accepted customer email lands in an Inbox as an owned conversation with the SLA, customer history and context needed to answer it.

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An email becomes a conversation

Dobrik points to the support email channel
An email becomes a conversation
  • Receive: Your support address accepts the customer's email.
  • Route: The request enters the appropriate inbox.
  • Reply: The teammate sees previous messages and attachments.
  • Resolve: The conversation keeps its owner and outcome.

Reply from the same workspace without forwarding the thread.

Example: follow one request from arrival to resolution.

One conversation to follow

Customer messages and your replies stay together from first contact to resolution.

A clear next owner

Assign the conversation or hand it to another teammate without forwarding copies.

Context within reach

Keep private notes and customer history beside the reply.

Getting started

One address. Three simple steps.

Start with the support address your customers already use.

  • Connect the address and choose the Inbox for incoming messages.
  • Give teammates access and assign the first conversation.
  • Reply from DobroDesk. The customer receives your email in the same thread.

Email management software for accountable customer support work

Email management software for customer support: compare shared mailboxes and support inboxes by ownership, history, automation and service targets.

FAQ

Before moving support email into a help desk.

How does email ticketing work in DobroDesk?

Email ticketing turns each customer request into tracked work with an owner, status and service target. In DobroDesk that work stays in a conversation: follow-up messages, attachments and private notes remain together, and the customer can keep replying by email. This page covers customer support rather than internal IT asset or incident management.

What is email support software?

Email support software turns incoming customer email into assigned work. It keeps the original thread while adding ownership, internal notes, service targets and customer history for the team.

Can we keep our Gmail, Outlook or support domain address?

Customers can keep writing to the address they already use. Outlook and Microsoft 365 are available subject to mailbox permissions. Gmail connections and reconnections are paused while Google reviews access. A support-domain address requires a workspace approved for the private beta and verified routing before DobroDesk can connect it to an Inbox.

How is email support software different from a shared mailbox?

A shared mailbox gives people access to email. Email support software also records who owns the next step, what happened before and whether the request is waiting, at risk or resolved.

Dobrik points to a simpler support email workflow

Ready to test the full email path?

Connect one support address before moving the rest.

Send a real message, assign it, reply from the same address and check the handoff.

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