Publish a customer Help Center

Open Knowledge and choose Sources.

Choose New article and enter the title, customer question, reviewed answer, language and collection.

Save the article as a private draft then review its search metadata, audience and Brand scope.

Approve the article when it is accurate. Approval makes it eligible for a Help Center but does not publish it to every site.

Set the FAQ Language for this article. For translated versions of the same answer, reuse one translation key so Knowledge can group the versions and flag missing languages.

Open Knowledge, choose Sources, then select the existing Public FAQ article.

Review its version history below the editor.

Select Restore on the version you need.

Review the restored content then publish it when it is accurate.

Open Admin > Help Center > Self-serve and choose the site bound to the correct website widget.

Choose Add site to activate the €19/site/month add-on. The site remains private until billing confirms the entitlement.

Set the hosted path, optional custom domain and bounded white-label theme.

In Languages and page copy, search to add the languages customers can use. This list is independent from your app UI language. Choose a default language or remove one when needed.

Complete the page text and customer-facing labels for every selected language, then choose its approved articles. Each language needs its own article versions and page text before the site is ready.

Review Published articles by language, set Publication to Published and save. Open the public link only after the active entitlement and language readiness are visible, then test search and Contact support.

Published articles ask readers for a helpful or not helpful rating. A negative rating offers the site's bound support widget with the article context attached.

Open Admin > AI & Automation > Knowledge sources and select Issues.

Filter for Negative article feedback and open the affected public article.

Correct the answer, review the change and publish a new version. The issue count preserves repeated reader feedback for the same published article.