DobroDesk
Conversation usageEvery teammate is included. Usage follows the progressive conversation rates above 300 conversations.
Price source: DobroDesk pricing€72
per month
AI replies and drafts included
Simple usage pricing
One price for conversations, not seats
Email, AI support and every teammate are included in one monthly base.
No card needed today.
Monthly minimum
€15/month
Includes 300 accepted support conversations.
AI auto-replies with human safeguards
AI drafts and summaries
Unlimited teammates
Pay only for accepted customer conversations
3 active published Automations
Voice and Phone are optional add-ons. The base includes no Voice minutes or phone number.
Above the allowance
€19
Each started package covers up to 1000 additional accepted conversations. The price per package falls at higher monthly volumes.
Create your free workspace
No card needed today.
Usage is billed with the next monthly renewal. Paddle calculates applicable taxes.
Estimate your monthly support cost
Enter your monthly conversation volume and support team size. DobroDesk bills accepted conversations, Freshdesk and Intercom bill seats and Crisp moves between workspace tiers.
Estimated monthly list price
Freshdesk
Growth, annual billingGrowth at $19 per agent with annual billing. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Price source: Freshdesk pricing$152
per month
Base plan only; separately billed AI usage is not included
Intercom
Essential, annual billingEssential from $19 per seat with annual billing. Fin is listed separately at $0.99 per outcome.
Price source: Intercom pricing$152
per month
Base plan only; separately billed AI usage is not included
Crisp
Workspace tierMini is $45 per workspace for up to four teammates, Essentials is $95 for up to ten and Plus is $295 for up to 20. Additional Plus seats cost $10.
Price source: Crisp pricing$95
per month
Base plan only; separately billed AI usage is not included
Zendesk
Suite Team, annual billingSuite Team at $55 per agent with annual billing. Copilot is listed separately at $50 per agent.
Price source: Zendesk pricing$440
per month
Base plan only; separately billed AI usage is not included
Optional add-ons
Add only the capabilities you need
Voice and Phone are optional. Purchased Conversation and Voice packages roll over while your subscription stays active.
Conversation packs
Add 1,000 accepted Conversations at a time. The first 10 packages are EUR 19 each, the next 40 are EUR 18 and later packages are EUR 17.
€19 per package
Additional Automations
Add 5 active published Automations for EUR 9 per month. Runs, steps, webhooks and AI calls are not billed separately.
€9 /month
Voice
The single Voice package adds 100 purchased rollover minutes for EUR 29.
€29 per 100 rollover minutes
Managed standard local number
Each active managed number costs EUR 27 per month and deposits 30 monthly Voice minutes into the shared wallet after availability, compliance and billing checks.
€27 /month
BYO Twilio
Connecting Twilio and the first active BYO number are included. You pay Twilio directly for carrier, number and Media Streams charges.
€5 /month
Public Help Center
Add a branded public Help Center site for searchable approved support content and a direct support route.
€19 per site / month
The base includes 3 active published Automations. Each add-on adds 5 active published Automations. Each active managed number also deposits 30 Voice minutes into the shared rollover wallet. Trial verification is available for the parent Twilio number. Number purchase and production approval remain pending.
Voice pricing
Add phone support without hiding the carrier cost
Web voice and standard managed phone share one rollover wallet. The EUR 15 base includes no Voice minutes and no Phone. The single Voice package is EUR 29 per 100 purchased rollover minutes. Each active managed standard local number is EUR 27 per month and deposits 30 monthly minutes. BYO Twilio connection and the first active BYO number are included. Each additional active BYO number is EUR 5 per month with carrier charges paid directly to Twilio.
Multilingual knowledge and text understanding. Voice is available in the listed speech languages. Unsupported voice languages fall back to English.
Inbound region
Speech language
Voice language availability is pending provider verification. The calculator does not claim unverified languages.
Shared voice wallet
Web voice and standard managed phone draw from the same rollover wallet.
€305.00
estimated monthly wallet total
Base includes 300 accepted conversations · 0 voice minutes · 0 managed number entitlements
Managed number and extra Voice
The single Voice package is sold as 100 minutes. Every active managed standard local number includes a 30-minute deposit into the shared rollover wallet and does not add a dedicated concurrency slot.
10 × €29.00 Voice package
0 × €27.00 managed number
A number is provisioned on demand only after availability, compliance and billing checks. Carrier and transfer legs remain visible in usage.
BYO Twilio number
The Twilio connection and first active BYO number are included. Carrier, number and Media Streams charges are paid directly to Twilio.
Connection and first active number included
€5.00 for each additional active BYO number / month
Retail estimate at three volumes
DobroDesk uses a EUR 15 base with 300 accepted Conversations, unlimited teammates, AI and 3 active published Automations. Voice and Phone are optional shared-wallet add-ons. The single Voice package is EUR 29 per 100 rollover minutes and each active managed standard local number is EUR 27 per month with a 30-minute deposit. BYO Twilio connection and the first active BYO number are included. Additional BYO numbers cost EUR 5 per month and carrier charges are direct.
| Conversations / voice minutes | Managed number and extra Voice | BYO Twilio number | Chatbase | ChatLab | Intercom |
|---|---|---|---|---|---|
| 500 / 100 | €90.00 | €63.00 | €128.83 | €93.62 | €249.38 |
| 8,000 / 1,000 | €484.00 | €457.00 | €1,563.17 | €441.47 | €4,086.79 |
| 80,000 / 10,000 | €4,362.00 | €4,335.00 | €16,232.93 | €5,359.44 | €40,850.51 |
Chatbase uses the stated 7.5 credits per minute. ChatLab uses the low five-credit case. Intercom uses its canonical support plus Fin Voice scenario. At 1,000 minutes managed DobroDesk is EUR 42.53 or about 9.6% above ChatLab's optimistic lower bound. These figures are retail estimates, not competitor COGS.
Classic Conversations and Inboxes stay available with voice off.
Managed numbers are provisioned on demand after availability, compliance and billing checks.
Recording is off by default and adds carrier and storage charges when enabled.
A language is offered for voice only after both speech capabilities are verified.
Rates use the versioned 30 August 2026 catalog. Applicable taxes and carrier charges for BYO Twilio remain separate.
Progressive usage rates
Every started 1,000-conversation package is billed at its volume band.
| Accepted conversations / month | Rate |
|---|---|
| 301-10,300 | €19 per started package |
| 10,301-50,300 | €18 per started package |
| 50,301+ | €17 per started package |
Optional Enterprise Add-on
€499/month
Capability gated
- SAML/OIDC SSORequire sign-in through your identity provider.
- SCIM and JIT provisioningCreate, update and remove teammate access from your identity provider.
- IP and session policiesControl where teammates can sign in from and how sessions are handled.
- Legal hold and custom retentionPause deletion for held data and set workspace retention rules.
- Multi-brand access controlsKeep brands, domains and teammate access separated inside one workspace.
- Enterprise SLA and integration throughputApply contracted support commitments and integration capacity.