DobroDesk Help Center
Ground AI drafts in approved knowledge
Choose what DobroDesk can use for drafts, agent assist and widget answers.
What you'll achieve
AI helps with repeatable questions while your team controls the evidence.
Create a knowledge source
Open Admin > AI & Automation > Knowledge sources.
Under Create source choose Source kind and enter a clear Source name. Use Public FAQ for a reviewed customer answer or Krynia only when your team has connected it.
For a Public FAQ enter the Customer question, Approved answer, Help Center collection and Locale.
Choose Support area scope only when the source belongs to a narrower context then enable AI replies, Agent assist or Widget-safe only where appropriate.
Select Create source. Under Mailbox KB scope select the Mailbox, allow the source and choose Save mailbox scope before testing a real customer question.
Keep human review where it matters
AI drafts require approval by default. Legal, billing, account deletion, privacy, abuse, security and angry-customer cases stay with a person even when related knowledge exists.
Improve knowledge from real support work
When a teammate corrects a useful answer, review it before promoting it to Knowledge or a saved reply. This creates a controlled feedback loop instead of letting unverified conversation text train customer-facing behavior.