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What you'll achieve
Approved Confluence content can support drafts without exposing the whole site or bypassing review.
Connect a Confluence site
Choose the site and spaces that contain maintained customer-support guidance. Do not use a broad site connection as a substitute for reviewing which pages the team is allowed to expose.
After import, check the revision and scope, then test a real support question before approval. A connection alone does not make Confluence content available to an AI reply.
Open Settings > AI & Automation > Knowledge sources.
Choose Connect Confluence and sign in to the Atlassian account with access to the required site.
Select the site when the account can access more than one.
Choose the content to import, set Brand and Inbox scope and review it before approval.
A connection makes content available for review. It does not automatically approve or publish imported pages.
Put this guide into practice
Open Setup Center to apply the instructions in your workspace. Sign in when prompted.