Pricing
Monthly support cost
The EUR 19 monthly base includes 300 accepted conversations, AI, unlimited teammates, email, website chat and customer context.
No card needed today.
Monthly minimum
€19per workspace / month
Includes 300 accepted support conversations.
AI auto-replies with human safeguards
AI drafts and summaries
All teammates included
Pay only for accepted customer conversations
3 active published Automations
Voice, Phone and the public Help Center are optional add-ons. The base includes no Voice minutes, phone number or public Help Center site.
Additional conversations
€24
Each started package covers up to 1000 additional accepted conversations. Every started package costs the same flat rate at every monthly volume.
Flat usage rates
Every started 1,000-conversation package costs EUR 24 at every volume.
| Accepted conversations / month | Rate |
|---|---|
| 301+ | €24 per started package |
Create your workspace
No card needed today.
Usage is billed with the next monthly renewal. Paddle calculates applicable taxes.
Calculate your workspace's monthly total
Change the accepted conversation count. The base already includes AI, 300 conversations and unlimited teammates.
Monthly total
per workspace / month
Above 300 conversations, each started package covers up to 1,000 conversations and costs EUR 24. Add-ons below are priced separately.
Shopify billing
Workspaces billed through Shopify pay $22 USD per month, including 300 conversations, plus $28 USD for each additional started block of 1,000 conversations. Charges appear on your Shopify bill. Optional add-ons show their Shopify price before you approve a purchase.
Optional add-ons
Add only the capabilities you need
These options are separate from the EUR 19 base. AI and unlimited teammates are already included. Extra conversations are priced in the base section above.
Additional Automations+5 active Automations€9/month
Add 5 active published Automations for EUR 9 per month. Runs, steps, webhooks and AI calls are not billed separately.
Voice minutes100 minutes with rollover€29per package of 100 minutes
Web voice and standard managed phone share one rollover wallet. The EUR 19 base includes no Voice minutes and no Phone. The single Voice package is EUR 29 per 100 purchased rollover minutes. Each active managed standard local number is EUR 27 per month and deposits 30 monthly minutes. The first phone-ready month costs EUR 46 with the EUR 19 base and one managed number. BYO Twilio connection and the first active BYO number are included. Each additional active BYO number is EUR 5 per month with carrier charges paid directly to Twilio.
Voice language availability is pending provider verification. The calculator does not claim unverified languages.
Managed standard local numberNumber and 30 minutes / month€27per number / month
Each active managed number costs EUR 27 per month and deposits 30 monthly Voice minutes into the shared wallet after availability, compliance and billing checks.
A number is provisioned on demand only after availability, compliance and billing checks. Carrier and transfer legs remain visible in usage.
BYO TwilioFirst number included€5per additional number / month
Connecting Twilio and the first active BYO number are included. Each additional active BYO number costs EUR 5 per month. You pay Twilio directly for carrier, number and Media Streams charges.
Public Help CenterPublic customer help site€19per site / month
Add a branded public Help Center site for searchable approved support content and a direct support route.
EnterpriseSSO, access management and audit+€499per workspace / month
One monthly add-on covers the workspace and all teammates.
Capability gated
- SAML/OIDC SSORequire sign-in through your identity provider.
- SCIM and JIT provisioningCreate, update and remove teammate access from your identity provider.
- Custom roles and permission setsDefine workspace permissions beyond standard roles. One monthly add-on covers the workspace and all teammates.
- IP and session policiesControl where teammates can sign in from and how sessions are handled.
- Legal hold and custom retentionPause deletion for held data and set workspace retention rules.
- Immutable audit log and export/SIEMPreserve administrative events and send verified audit exports to your security systems.
- Multi-brand access controlsKeep brands, domains and teammate access separated inside one workspace.
- Enterprise SLA and integration throughputApply contracted support commitments and integration capacity.
