What you'll achieve
The right customers see a clear notice in the chosen placement during the scheduled window.
Schedule one focused notice
Write the notice for the customer's next decision: explain what changed, who it affects and where to get help. Keep the audience and placement narrower when the message is relevant only to one product area or customer segment.
Preview the notice before saving and set an end time. After activation, compare views and clicks with the audience size and turn the notice off when the underlying issue is resolved.
Open Settings > AI & Automation > Support notices and choose Create notice.
Choose the placement, audience, short title and body. Add an action only when its link gives customers a useful next step.
Set the start and end time, save, then check delivery, view and click metrics after the notice becomes active.