What you'll achieve
Your website will show the right widget and your team will have one clear guide for each configuration task.
Use chat before connecting email
You can create and use a widget without connecting a mailbox. Choose Connect email later and select an Inbox. If the workspace has no Inbox, one is created using the widget name.
Replies remain in the widget. Email follow-ups are unavailable until you connect a mailbox, select it as Reply email and enable Continue replies by email. Widget settings and the conversation show this limitation with a link to email setup. Visitor email verification is still required before replies can be sent there.
What you need before you start
Choose the guide that matches how your website is maintained. Each task below has one canonical set of steps so you do not need to repeat setup in several places.
- An Inbox for customer conversations. A reply mailbox is optional for web chat.
- The complete website address where the widget will load.
- Access to the website admin area or a developer who can publish a change.
Choose the next task
After you finish a path
- A new customer message reaches the selected Inbox as one conversation.
- A reply from DobroDesk appears in that customer's existing widget conversation.
- Use the separate AI, language or Content Security Policy guides only when those features apply to your launch.