Choose a DobroDesk website widget setup path

Use chat before connecting email

You can create and use a widget without connecting a mailbox. Choose Connect email later and select an Inbox. If the workspace has no Inbox, one is created using the widget name.

Replies remain in the widget. Email follow-ups are unavailable until you connect a mailbox, select it as Reply email and enable Continue replies by email. Widget settings and the conversation show this limitation with a link to email setup. Visitor email verification is still required before replies can be sent there.

What you need before you start

Choose the guide that matches how your website is maintained. Each task below has one canonical set of steps so you do not need to repeat setup in several places.

• An Inbox for customer conversations. A reply mailbox is optional for web chat.
• The complete website address where the widget will load.
• Access to the website admin area or a developer who can publish a change.

Choose the next task

After you finish a path

• A new customer message reaches the selected Inbox as one conversation.
• A reply from DobroDesk appears in that customer's existing widget conversation.
• Use the separate AI, language or Content Security Policy guides only when those features apply to your launch.

Connect the widget to the right Inbox

1. 1

   In DobroDesk open Settings, choose Channels, then Website widgets and Add widget.

   

2. 2

   Enter the support name customers should see. After creation DobroDesk generates a random public Integration ID automatically. You do not need to choose or type it.

   

3. 3

   Add every complete website address where the widget may appear. Enter one address per line with https://.

   

4. 4

   Choose the reply address customers know and the Inbox your team will use for widget conversations.

   

5. 5

   Decide whether to keep the widget as a draft or activate it, then choose Create widget. The new widget appears in the list.

   

Add the Support button to your website

1. 1

   Open the widget from the list and find Widget embed code. It contains the exact code for this widget.

   

2. 2

   Use the no-code installation path below. In your site editor, find a setting such as Custom code, Footer code, Body end, Scripts or Integrations that applies to the whole site.

   

3. 3

   Choose Copy widget code and paste the complete block once into the site-wide code field. Do not remove lines or wrap it in another script tag.

   

4. 4

   Save or publish the site changes. If the site uses a cache, clear it so visitors receive the new version.

5. 5

   Use the Content Security Policy guide only when an administrator confirms that the site has CSP or the browser reports that DobroDesk was blocked.

Send a complete test message

1. 1

   Open the real website in a private browser window. Find the Support button in the corner and select it.

   

2. 2

   Check the support name, availability message and expected response time. They should make sense to a customer who does not know your team's internal structure.

   

3. 3

   Open a suggested answer when one is available and confirm that it contains only current public information.

   

4. 4

   Choose Contact support, enter an address you can access and send a message such as Website widget test - please reply.

   

5. 5

   Open the selected Inbox in DobroDesk. Find the new conversation, reply once and return to the same private widget window to confirm that the reply appears.

   

Understand each widget part

• Support button: opens and closes the widget without leaving the current page.
• Header: shows the support name and a short explanation of when to expect a reply.
• Availability: tells customers whether the team is online, away or offline and when a reply is expected.
• Suggested answers: show only approved public information that may solve a common question before a customer sends a message.
• Contact support: collects the customer's address and message and creates a conversation for the team.
• Messages: keep the customer message and public team replies together and show new replies in the open widget.
• Inbox routing determines the team's work queue. Customers do not see the internal Inbox name.

If something does not work

• No Support button: confirm that the widget is Active, check the allowed website addresses and confirm that the code is in the site-wide area.
• The button appears but a message cannot be sent: open the widget settings, check its status and repeat the test in a private window.
• The message reaches the wrong place: open the widget settings and check the selected Inbox.
• Changes are not visible: publish the site changes and clear the site or hosting cache.
• The problem remains: use the troubleshooting guide and send DobroDesk the website address, test time and a screenshot.