Feature
Shared inbox workspace for support teams
Give every support email an owner, SLA, private notes and complete customer history without changing the address customers already use.
No card needed today.
Hand over the work, keep the context
A delivery question needs another teammate. Change the owner and leave a private note in the conversation. The next person sees the original request and can pick up where you left off.
Inbox access and assignment stay separate: your team can share a queue while each conversation has a clear owner.
Move work without losing its contextRelated pages
Explore a connected workflow.
Feature
AI drafts and summaries with human review nearby
Summarize long conversations and prepare grounded replies while the source evidence, risk checks and send decision stay with your team.
Open pageFeature
Knowledge lookup inside the support workflow
Scope approved knowledge to each Inbox, retrieve it inside the conversation and test the answer before AI can use it with customers.
Open pageStart with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.
No card needed today.