Live chat software that keeps the conversation with your team

Live chat is a channel, not a promise that someone is always online. Show your team's availability and reply expectations before a visitor starts a conversation. A small team can offer website support without pretending to run a round-the-clock operation.

The DobroDesk widget combines a message entry point with Help Center search. Someone with a familiar setup question can look for an article. Someone with an account-specific problem can contact your team. Both paths belong to the same support experience.

When a visitor needs a person, route the conversation to the appropriate inbox and assign the next action. Your teammate can review the history, add an internal note and reply without moving the issue into a separate chat dashboard.

Before launch, send a test message from a visitor's browser and follow it through the inbox. Check who receives it, who replies and what the visitor sees after returning to the page. A visible chat bubble is only the first step. The support workflow must work too.

DobroDesk starts with approval-only AI drafts. Website AI replies require a separate configuration with approved knowledge and a defined scope. Keep billing, privacy, security and other sensitive requests with a person.

Test a question with a clear source, a question your articles cannot answer and a request for a teammate. Review the resulting conversation rather than judging a chatbot from one successful answer. The handoff should preserve what the customer already said.

Write concise articles around recurring customer questions and make their titles recognizable in widget search. When an article does not settle the issue, the visitor still needs an obvious contact path.

Use repeated questions from actual conversations to decide what to explain next. Do not hide contact options merely to increase the number of visitors who never speak to support.