Feature
Knowledge lookup inside the support workflow
Scope approved knowledge to each Inbox, retrieve it inside the conversation and test the answer before AI can use it with customers.
No card needed today.
The answer is already in your documents
A customer asks how to download a report. DobroDesk finds the approved instruction and brings the source beside the conversation. Your teammate can check it without searching another tool.
Choose the knowledge available to each Inbox. Keep internal material separate from sources intended for customer answers.
Configure approved knowledge and answer testsRelated pages
Explore a connected workflow.
Feature
Shared inbox workspace for support teams
Give every support email an owner, SLA, private notes and complete customer history without changing the address customers already use.
Open pageFeature
AI drafts and summaries with human review nearby
Summarize long conversations and prepare grounded replies while the source evidence, risk checks and send decision stay with your team.
Open pageStart with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.
No card needed today.