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What you'll achieve
Your support data policy is explicit, exports remain controlled and administrators can explain what changed.
Set the retention policy first
- Normal support workflows include 12-month searchable history and 90-day spam cleanup.
- Use the retention add-on when you need longer retention, archive maintenance or monthly snapshots.
- A legal hold or a retention deletion change is high risk: request and approve the change before applying it.
Create an authorized export
Open Admin > Data > Exports.
Review Online conversations and the archive months. Complete means a month is ready. Incomplete - still collecting means it is not ready yet.
Select Full export to request a complete workspace export. DobroDesk prepares verified packages while you keep working.
Select Download beside a ready archive package. Downloads are audited and require export access.
Verify the audit history
Open Admin > Data > Audit log after a mailbox operation, access-policy change, AI decision or export. The record identifies the actor and scope so you can review the action without using the export itself as an audit trail.
Put this guide into practice
Open Setup Center to apply the instructions in your workspace. Sign in when prompted.