Connect your support email

Choose your email provider

Gmail forwarding is available now for receiving new messages without Google OAuth. Gmail sending from DobroDesk remains unavailable while Google reviews the gmail.send permission. Outlook is available with mailbox permissions. A support address on your own domain is available for workspaces approved for the private beta and requires delivery checks.

Start with the address customers already use. Choose the matching provider guide below, then return here only if you need a different path.

• Gmail or Google Workspace for a mailbox hosted by Google
• Outlook or Microsoft 365 for a mailbox hosted by Microsoft
• An address on your own domain

After you connect

• New email appears as chat-style customer conversations in the Inbox you choose.
• Replies use the authorized sender selected for the Inbox. A Gmail mailbox configured for receive-only forwarding cannot send replies from Gmail while Google reviews gmail.send.
• Outlook supports recent-history import during setup. Gmail forwarding receives new messages and does not import old mail or sync replies sent directly in Gmail. Check receiving and the available sending address before inviting customers to use the address.

Connect the address

1. 1

   Open Settings > Channels > Support mailboxes and choose Add mailbox.

   

2. 2

   Choose Gmail integration, Outlook integration or Other support address.

   

3. 3

   Select the DobroDesk Inbox that should receive new conversations.

4. 4

   For Gmail receiving, create a receive-only mailbox without Google sign-in and follow its forwarding and confirmation instructions. For Outlook, approve the requested Microsoft mailbox access. For another address, follow the domain-routing instructions.

   

5. 5

   Gmail sending will require separate Google authorization after Google approves gmail.send. For Outlook, choose the Microsoft account that owns the mailbox. Reconnect and Change connection reuse the known sign-in account when possible.

   

6. 6

   Send a test email from another address and confirm that it appears in DobroDesk with the expected customer identity and Inbox.

Check the first delivered message

• Incoming email appears as a chat-style conversation in the selected Inbox.
• Replies use the sender authorized for the Inbox. Gmail forwarding alone does not let DobroDesk send from Gmail. Replies sent directly in Gmail do not sync to DobroDesk.
• You can add another address later and route it to a separate Inbox without changing existing conversations.

Receive mail at an additional address

1. 1

   Open Settings > Channels > Support mailboxes and find Additional receiving addresses.

2. 2

   Choose the primary support address that should own the conversations.

3. 3

   Add the additional address, such as noreply@example.com.

4. 4

   Ask the mail-domain administrator to route that address to the destination shown by DobroDesk, then send a separate test email.

Change the mail service for an address

Only one connection can be active for a mailbox address at a time. DobroDesk keeps the current connection working until the replacement can receive messages, so a provider change does not silently interrupt support.

1. 1

   Open Settings > Channels > Support mailboxes and select the mailbox address or its settings icon.

2. 2

   In the mailbox settings, choose Diagnostics.

3. 3

   In the selected mailbox diagnostics, choose Change connection.

4. 4

   Choose Outlook and authorize the same mailbox address. Replacing an existing provider with Gmail forwarding is not available yet.

5. 5

   Confirm the replacement when DobroDesk shows the current connection.

6. 6

   Check inbound and outbound status before using the mailbox for customer conversations.