What you'll achieve
New customer emails arrive as conversations in the Inbox you choose.
Choose your email provider
A custom-domain address is activated only after DobroDesk verifies incoming routing and authenticated sending for the domain.
Start with the address customers already use. Choose the matching provider guide below, then return here only if you need a different path.
- Gmail or Google Workspace for a mailbox hosted by Google
- Outlook or Microsoft 365 for a mailbox hosted by Microsoft
- An address on your own domain
New Gmail connections and reconnections are paused while Google reviews access to Gmail. Google sign-in still works. You can connect Outlook or an address on your own domain now. The Gmail steps below will be available after approval.
After you connect
- New email appears as chat-style customer conversations in the Inbox you choose.
- Replies use the connected support address with the correct From, Reply-To and threading headers.