What you'll achieve
Teammates answer repeat questions consistently and can still edit every reply before sending.
Create a saved reply
Open Settings > Inbox > Saved replies and choose Add reply.
Choose Personal, Team or Workspace access.
Write the reply, add approved attachments and include only safe tag or status actions.
Save and test it from the conversation composer.
Use it in a conversation
Open Saved replies in the composer and search by name or text.
Insert the reply, check customer-specific details and edit where needed.
Review any attached actions before sending.
Saved replies never bypass approval rules for billing, privacy, deletion, abuse, security or other sensitive cases.