What you'll achieve
You can read public replies and continue an existing conversation from the Help Center.
Request a private link
Open the company's Help Center and select View conversations.
Enter the email address you used with support.
Open the private link sent to that address.
For privacy the request screen shows the same confirmation whether matching history exists or not. Each private link expires after 1 hour.
Continue a conversation
Choose a conversation from the list.
Review the public message history. Internal notes are never shown.
Enter your response under Continue this conversation and select Send reply.
