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What you'll achieve
Your external system receives only the events it needs and your team can investigate failed delivery safely.
Prepare a receiving endpoint
- Use an HTTPS endpoint owned by your organization.
- Choose the conversation, message or action events your receiving service needs.
- Plan to verify DobroDesk delivery signing with the secret stored by your receiving service.
Add and verify the webhook
Open Admin > Integrations > Webhooks and select Add webhook.
Enter the endpoint, choose only the events the receiver needs and save the configuration.
Verify the HMAC signature in the receiving service before accepting an event payload.
Trigger a safe test event and check its delivery status and HTTP response in Deliveries.
Review failures during the retry window, then fix the receiver and retry rather than creating a duplicate endpoint.
Manage subscriptions and delivery history
- Select a subscription to open its details. Rotate the signing secret or disable the endpoint from this panel.
- Subscriptions and deliveries have separate Previous and Next controls. Moving between pages does not send or replay events.
- After fixing your receiver, replay a failed delivery from its history. Check the result before replaying it again.
Put this guide into practice
Open Setup Center to apply the instructions in your workspace. Sign in when prompted.