Updated:
What you'll achieve
Receive new Gmail messages in DobroDesk through forwarding while Gmail sending remains under review.
Set up Gmail forwarding for incoming messages
Gmail receive-only forwarding is available now and does not request Google OAuth access. Gmail sending from DobroDesk remains unavailable while Google reviews the gmail.send permission. This temporary setup receives only new messages that you forward. It does not connect Gmail for sending. Messages received through forwarding are automatically screened for spam using Cloudflare Workers AI, separately from AI draft settings.
In DobroDesk, open Settings > Channels > Mailboxes, select Add mailbox and choose Gmail integration. This works without Google sign-in for receiving.
Enter the Gmail address and create a receive-only mailbox. DobroDesk shows the forwarding address. Copy it.
In Gmail settings, open Forwarding and POP/IMAP and add the copied address. In DobroDesk, open Settings > Channels > Mailboxes, select this Gmail mailbox and open Diagnostics. Use the Google message shown there to confirm the forwarding address.
Return to Gmail, enable forwarding to the DobroDesk address and save. Send a new test message to that Gmail address. Receiving becomes active after DobroDesk accepts the test message.
In DobroDesk mailbox details, choose an Inbox under Route new conversations to and save. New conversations use that Inbox.
Connect Gmail sending separately
The receive-only setup does not authorize sending. Gmail sending requires Google's approval of the gmail.send permission. When available, connect the Google account that owns the primary address. A Google Group, alias or delegated account does not by itself authorize sending from that address.
Cloudflare Email Service cannot send as a Gmail address. Replies sent directly in Gmail do not sync back into DobroDesk.
Understand the receive-only limits
This connection receives new messages after forwarding is enabled. It does not import older Gmail mail or synchronize messages and changes made in Gmail. Broader mailbox synchronization is planned, without a confirmed release date.
- Gmail sending from DobroDesk is pending Google review of gmail.send.
- The receive-only connection does not send replies from the Gmail address.
- Existing connections that already use full Gmail synchronization retain their separate history and recovery behavior.
- Turning off forwarding stops new Gmail messages from reaching DobroDesk, including customer replies.
Check Gmail forwarding
Confirm a new test message arrives in the selected Inbox. Forwarding becomes active after DobroDesk accepts a message. Open mailbox diagnostics to review the receive status and Google's forwarding confirmation.
Put this guide into practice
Open Setup Center to apply the instructions in your workspace. Sign in when prompted.