Connect an X support channel

Prepare the customer-owned X App

• An active Brand, Inbox and reply mailbox in DobroDesk.
• A customer-owned X Developer App with OAuth 2.0 enabled and the callback URI https://your-dobrodesk-host.example/api/integrations/x/callback.
• The X Client ID, Client secret, Consumer Secret (API Secret) and App Bearer Token. Enter them only in the private connection form.
• The X account owner, approved scopes and an X account with its own usage or credit controls.

Start the PKCE connection

1. 1

   Open Admin > Channels > Messaging channels and select Connect X.

2. 2

   Choose the Brand, Inbox and Reply mailbox and enter all four App credentials. Expected user ID and handle are optional owner checks.

3. 3

   Select Connect and sign in to the X account that will receive support messages.

4. 4

   Approve the App in X. DobroDesk verifies the account and scopes, registers its webhook and subscribes to support events.

5. 5

   The channel becomes active after X confirms setup. If it needs attention, check App credentials and API access and reconnect to retry without duplicating completed subscriptions.

Verify ownership and delivery

• Confirm the active row shows the expected @handle and the selected Inbox and reply mailbox.
• Send one user-initiated test mention or DM and confirm the provider event is deduplicated into the chosen Inbox.
• Use an approved human-authored reply for the first outbound test. Keep public and private visibility separate.
• Pause or reconnect the channel when X revokes access, rejects refresh or reports customer credit exhaustion.