What you'll achieve
Your team has a clear duration, optional note and billable flag for the Conversation.
Add a work log
Use a work log for time spent investigating, coordinating or completing a customer request when the duration matters to your team's reporting. Keep customer-facing text in the reply composer or an internal note.
Use whole minutes and a short factual note so another teammate can understand the entry later. Editing or deleting a work log follows the permissions configured for your workspace.
Open the Conversation and choose Log work from the header actions.
Enter whole minutes, add a short internal note when it helps and choose whether the time is billable.
Save the entry. If logging is unavailable, ask a workspace administrator to enable it before recording time.