Use case
Billing and invoice questions by email
Keep invoices, VAT requests and payment questions with a visible owner while AI handles lookup and a person controls the final answer.
In the workflow
What changes once the work is visible.
Route billing@ to a dedicated Inbox with its own owner and SLA. Receipts, account details, previous replies and finance notes remain attached to the customer conversation.
AI can retrieve an approved invoice policy or prepare a draft. Refunds, payment disputes, account changes and uncertain exceptions remain with an authorized teammate.
Try it with real work
Three checks to run during evaluation.
Route a VAT invoice request to the Billing Inbox and assign its owner.
Check that an AI draft cites the current billing policy.
Confirm a refund or payment dispute is held for human review.
Related pages
Explore a connected workflow.
Use case
Customer support inbox with shared ownership
Run support@ as one visible queue with clear ownership, internal collaboration and AI help for repeat questions in one conversation.
Open pageUse case
Operations email with clearer ownership
Turn operations email into assigned work with visible status, full request history and fewer manual trackers across support, finance and backoffice.
Open pageStart with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.