Release
Bookings and order checks in the conversation
Let customers complete a configured booking flow or check order information in the website chat.
Period: –
Book an appointment in the chat
With a published booking workflow and a connected calendar, the website widget collects the required details and offers appointment times for the customer to review and confirm.
If the request needs a teammate, the conversation keeps the collected details and action result with the messages. The customer can continue in the same chat.
Check an order's status
Customers can check order status in the chat without changing the order. The workflow uses connected customer and order data and checks that the customer can access the requested information.
Connect Shopify and choose what customers can see before publishing the workflow.
Published