Let customers book the next step while the conversation is open

A customer can ask for a consultation, choose a service and see available times in the website widget. The flow should explain the local time zone and show the details again before the customer confirms the request.

Availability and booking come from a connected calendar and a published Procedure. A date choice alone is not a booking. The conversation should show the provider result or a clear retry message.

When no slot fits, the customer needs a different service or the calendar returns an error, route the conversation to the responsible Inbox with the collected context. The person should not need to reconstruct the request from a failed flow.

Use the widget for a defined booking procedure and keep unusual changes, cancellations and policy questions with an authorized teammate.

After a successful booking, show the service, local time and reference the customer can use later. If the provider cannot confirm the appointment, tell the customer what to expect and keep a human route available.

Run the complete flow from the same public website address before launch, including a second attempt after a failed availability check.