Multilingual support

Help customers in their language while keeping the source visible

Translate a conversation when it helps the team understand and respond, while preserving the original customer message and asking a person to review important wording.

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Dobrik connects a conversation across languages — Example: the customer and teammate work in different languages.

Keep meaning across languages — Example: the customer and teammate work in different languages.

In the workflow

What changes once the work is visible.

01
Keep the original meaning in view
02
Align articles and routing with the languages you serve
03
Learn from language-specific handoffs

Keep the original meaning in view

Translation can help a teammate understand a request and prepare a reply without changing the customer-authored message. Keep the original text available when a phrase, product name or policy term matters.

For an important customer-facing answer, let the responsible person review the translated draft and the source before sending. A fluent translation is still a suggestion when the wording carries a commitment.

Translate a conversation message

Align articles and routing with the languages you serve

Use recognizable localized article titles and route a conversation to a teammate who can handle the language or the topic. If no approved source covers the request, keep the human handoff clear.

Review repeated translation corrections as a signal to improve the source article, glossary or support process.

Connect multilingual support with your Help Center

Learn from language-specific handoffs

Track which language requests need a teammate, a corrected article or a clearer translation. This shows whether the gap is content, routing or terminology.

Keep customer-authored wording intact while you improve the approved source used for future answers.

Review translated conversation messages