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Customer support for email and website chat.

Email and website chat arrive in one shared inbox. Your team replies there and can see each customer's history.

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€15/monthIncludes 300 accepted support conversations.No per-seat fees.
Example support conversation in DobroDesk
How DobroDesk works

Integrations

Outlook email arrives in the shared inbox. Your team can open a HubSpot customer profile or Stripe payment details from the conversation. Calendly and Google Calendar bookings show up there too.

Gmail and Shopify integrations are in development.

Explore integrations

Email and chat for customer requests

Customers can contact you by email or chat. Your team sees the conversation, assigns an owner and decides whether AI should help.

Email support

Messages from your support address

Connect Outlook or forward messages from your current mailbox. Emails appear as conversations and your team replies from the support address.

How to connect email

Website widget

Chat on your website

Add chat to your site. Messages and attachments arrive in the inbox you choose. Your team can assign the request and continue the conversation.

How to install the chat

Work on customer requests

Keep the conversation, customer details, owner and internal notes together. Your team can see what happened before replying.

See the shared inbox

Choose how replies are handled

Choose a mode to see the steps before a reply is sent.

Review each AI draft before it is sent

AI uses approved knowledge to prepare a draft. Your team checks the source, edits the text and approves the reply. Sending stays manual.

  1. AI prepares a draft
  2. Your team checks it
  3. Your team sends the reply

Send approved answers to routine questions

AI can send an approved answer when the knowledge is enough and checks pass. A person handles uncertain or sensitive requests about billing, privacy or security.

  1. Approved knowledge
  2. Checks pass
  3. AI sends the reply

Write and send every reply yourself

Keep assignments and conversation history in the shared inbox. AI drafts and automatic replies can stay off.

  1. Request reaches the inbox
  2. A person writes
  3. A person sends

AI replies require approval by default. You can restrict AI separately for each widget.

Configure reply modes and safeguards

See how your team handles support

Assign requests, keep customer details beside the conversation and connect the tools your team uses.

Assign every request

Give each request an owner and keep the handoff in the conversation.

  • Separate Inboxes for support, payments and operations.
  • Private notes keep handoffs inside the conversation.
Explore the shared inbox
Assign every request

Keep customer details beside the request

Open the customer or company record from a request and keep contact details close to the reply.

  • Contacts and companies together in your workspace.
  • Search and filters help you find the right account.
Explore customer support tools
Keep customer details beside the request

Customer and payment details

Connect HubSpot or Stripe to see customer and payment details while you reply.

  • Calendly and Google Calendar add booking context.
  • Gmail and Shopify integrations are in development.
Explore integrations
Customer and payment details

Drafts and automatic replies

AI uses approved articles and documents. Review a draft before sending or set rules for automatic replies.

  • Review sources and edit a draft before sending.
  • Choose when automatic replies are allowed and when a person is needed.
See how AI support works
Drafts and automatic replies

Everyday support

Follow common support requests.

Choose a scenario and follow how your team takes it from the first message to the next step.

Customer support inbox

Assign each support@ message, keep internal notes on it and see what still needs an answer.

Read use case

Billing and invoice questions

Keep receipts, VAT questions, payment confirmations and address corrections with a visible owner.

Read use case

Operations and backoffice email

Route requests to the right person without losing the customer history in forwarded copies.

Read use case
Explore all use cases

Before you connect a channel.

Can we keep our existing support address?

Yes. Connect the address customers already know and choose the Inbox that receives its messages. Start with one address before adding more.

See the email setup guide
Do we need another knowledge product to use AI?

No. DobroDesk can use its own approved articles and documents. Connecting an external knowledge source is optional.

See how knowledge works
How do we compare DobroDesk with our current tool?

Use the comparison pages to check workflow and pricing, then try the public demo. Review your data and setup needs before switching.

Compare support tools

Pricing

Monthly support cost

Pricing Compare

Monthly minimum

€15/month

Includes 300 accepted support conversations.

Additional conversations

€19

Each started package covers up to 1000 additional accepted conversations. The price per package falls at higher monthly volumes.

Start with one inbox

Connect email or add chat to your website.

Choose a support address or place the widget on your site. Then assign requests and reply from the conversation.

Get started
Pricing

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